FREQUENTLY ASKED QUESTIONS
I called in but can’t get in touch with anyone.
We are experiencing an extremely high call volume at this time. We understand that you have lots of questions and we want to make sure we take the time to learn from your questions. Please know there may be a bit of a delay before receiving a response, but we promise to spend the time with you that we are spending with guests ahead of you in the queue. If you are unable to reach us, please leave a voicemail including your name, phone number and your account number if available.
Our phone hours are:
Mon-Wed 9am-5pm
Thurs & Fri 12pm-5pm.
When do I need to renew my subscription?
The subscription renewal deadline has passed, but you can still join us this Summer! Click HERE to purchase tickets.
When do single tickets go on sale?
Indiviudal tickets are on sale now!
When will I receive my tickets in the mail?
If you select mobile ticket delivery, you will receive your tickets via text 48 hours prior to your performance. If you selected mailed tickets, you will receive them at the begining of Summer 2025.
How do I know what seats are available?
Although we seat our renewing CLO Season Ticket Buyers first, we then seat our new Season Ticket Buyers immediately afterward, in date-received order. That’s why it is important for you to give us your first and second choices of seating location when placing your order. Then our Ticket Department will contact you to fulfill your request with the best seats available for the package you’ve ordered.
What if I can’t attend the particular performance my Season Tickets are for?
That’s one of the many terrific privileges offered only to our CLO Season Ticket Buyers! You may exchange your tickets for another performance of the same show...no problem! Simply log into your account and select "Exchange Tickets" on the left hand side of your screen, or give us a call at 412-281-2822.
Can I give CLO Season Tickets as a gift?
You sure can! There’s no better way to say “Happy Anniversary!” “Happy Birthday!” “Happy Mother or Father’s Day!” or “Surprise!” than to give a Season Ticket Package to CLO’s Summer Season! And CLO Season Ticket holders receive the greatest benefits! Give us a call at 412-456-6666 to purchase a Gift Certificate in any amount which can be used to purchase a CLO Subscription.