Frequently Asked Questions


Q: Are CLO venues accessible?

A: Each of the CLO’s performance venues — Benedum Center, Byham Theater, and CLO Cabaret -- are accessible. Please click here for more detailed information about Accessibility.

Q: Are CLO performances appropriate for children?

A: Pittsburgh CLO is pleased that you are encouraging your children to embrace the wonder and magic of live musical theater! Please note that some shows contain mature content, language or themes. As a parent, you are the only person qualified to determine what is appropriate for your child. To help you make an informed decision, we encourage you to seek additional information on each show you consider attending. Children under the age of 3 will not be admitted to the theater.  Please click here for our complete Child Policy.  If you still have questions, please email us.

Q: How can I order tickets?

A: Individual tickets to Pittsburgh CLO events can be ordered online, by phone, in person at the Theater Square Box Office or by mail. Click here for details.

Q: What should I do if I lost my tickets?

A: Call 412-456-6666 and we will make duplicates and hold them at our Box Office for pick-up. There is a $2.00 per ticket reprint fee.

Q: How are the seats numbered in the theaters?

A: Benedum and Byham seats are numbered sequentially in the Center sections (101, 102, 103...) but in the Left sections the seats are odd numbers and in the Right sections the seats are even numbers. At the Benedum, for example, the Right Center section starts as follows: 22, 24, 26, etc. The Left Center section starts as follows: 21, 23, 25, etc. View the theater's seating chart to locate your seat.

Q: What time do theater doors open for a performance?

A: The doors to the theater lobbies typically open 1 hour prior to curtain.

Q: Is there a dress code to attend CLO productions?

A: While many patrons prefer to wear suits and dresses, others dress more casually. Above all, dress comfortably. Consider a sweater or wrap if you tend to be cold.

Q: What is the number for Lost and Found?

A:  Benedum Center: 412-456-2604
     Byham Theater: 412-456-1377
     CLO Cabaret: 412-325-6766

Q: What is the food and drink policy?

A: At the Benedum Center and Byham Theater, beverages and snacks are available prior to the show and at intermission. Water bottles may be taken into the theaters, but all other refreshments should be consumed in the lobby. At the CLO Cabaret enjoy food and beverage service at your seat beginning 90 minutes before the show and at intermission.

Q: Are there coat checks?

A: Coin-operated lockers are available at the Benedum Center. Coat check is available during the winter at the Benedum Center and Byham Theater.

Q: How can I be reached during the show in case of an emergency?

A: Leave your name, show title and seat location with your contact person. In case of an emergency, they should call the appropriate theater with this information.
Benedum Center: 412-456-2610
Byham Theater: 412-456-2610
CLO Cabaret: 412-325-6766

Q: Do your theaters have elevators?

A: The Benedum Center elevator is located to the right of the main lobby and accesses all levels.

The Byham Theater elevator is located at the top of the entrance lobby, to the left. Access is provided to the lower lobby (restrooms, coat room and pay phones), and to the top of the balcony only.

Q: Does Pittsburgh CLO donate tickets to area fundraisers?

A: Yes! Please see our Ticket Donation Requests page for instructions and further information. 

Season Tickets

Q: How do I know what seats are available?

A: Although we seat our renewing CLO Season Ticket Buyers first, we then seat our new Season Ticket Buyers immediately afterward, in date-received order. That’s why it is important for you to give us your first and second choices of seating location when placing your order. Then our Ticket Department will contact you to fulfill your request with the best seats available for the package you’ve ordered.

Q: What if I can’t attend the particular performance my Season Tickets are for?

A: That’s one of the many terrific privileges offered only to our CLO Season Ticket Buyers! You may exchange your tickets for another performance of the same problem! Click here for Exchange Information

Q: What is Season Ticket Standby?

A: CLO is proud to offer another benefit with your Season Ticket Package. We call it Season Ticket Standby. If you miss a CLO show, you can go to the Benedum Center Box Office one-half hour before another performance (of that same show) and exchange your unused season tickets for best available seating. (Available for CLO-produced shows only.)

Q: When will I receive my tickets?

A: Your tickets will arrive in the mail beginning in April.

Q: Can I give CLO Season Tickets as a gift?

A: You sure can! There’s no better way to say “Happy Anniversary!” “Happy Birthday!” “Happy Secretary’s Day!” “Happy Mother or Father’s Day!” or “Surprise!” than to give a 3 or 6-show Season Ticket Package to CLO’s Summer Season! And CLO Season Ticket holders receive the greatest benefits!