Accessibility

Pittsburgh CLO welcomes all audience members and strives to make everyone’s visit as comfortable and accessible as possible. Please read below for specific information on accessibility at the Benedum Center, Byham Theater and CLO Cabaret.

Should you have a special request that is not listed below or have any questions about our accessibility services, please contact Ryan Clark, Manager of Patron Services and Accessibility Coordinator, at 412-281-3973, ext. 225, or the Ticketing Department at 412-281-2822. A two-week advance notice for accommodations not already scheduled is kindly requested.

Sensory Friendly Performances

There will be a specially adapted Sensory Friendly Performance of A MUSICAL CHRISTMAS CAROL on Saturday, December 23 at 12pm. Pittsburgh CLO is committed to providing an environment that is welcoming to all audiences; sensory-friendly performances provide an opportunity for patrons of all ages to engage in and enjoy live musical theater together with family and friends. Working in partnership and consultation with the Autism Connection of PA, the sensory-friendly performance includes slight production accommodations (lower sound levels, elimination of some special effects, etc.) that are intended to help make a live performance more enjoyable for audience members with sensory sensitivities, autism, anxiety, movement challenges, disability and more.  

This show is made possible by the support Pittsburgh CLO receives from RAD through their Accessibility and Inclusion Grants. 

Benedum Center

wheelchair icon

 Patrons who are physically challenged:

  • Wheelchairs are available for transition from the entrance to your seat location.
  • Wheelchair locations are available on the Main Floor only.
  • Wheelchair locations are available for purchase by phone, at the box office or online. When purchasing by phone or at the box office, please notify the ticket service representative at the time of purchase that a wheelchair location is required. This will help us ensure that the fixed seat will be removed prior to your arrival at the theater.
  • Restrooms with accessible features are located in the Grand Lobby.
  • Water cups are available in accessible rest rooms or at any bar location.
  • Elevator in the Grand Lobby serves all levels of the Benedum Center.
  • Doormen and ushers are available for assistance.

blind/low vision icon Patrons who are blind or have low vision:

  • Guide dogs gladly accommodated. Please inquire when buying tickets.
  • Large print programs are available - please visit Guest Services.
  • Braille programs - By request with a two-week notice.

listening icon  Patrons who are deaf or hard of hearing:

  • Infrared assistive listening devices are available free of charge for patrons who desire amplification of the performances.* Neck loops are available. Please visit Guest Services in the Grand Lobby near the elevator.
  • Closed Captioning is available as requested. Dialogue and song lyrics are broadcast by an operator in real time to handheld devices.* These devices are available at Guest Services in the Grand Lobby near the elevator. A two-week advance notice for accommodations not already scheduled is kindly requested.
  • For Audio Described Performances, a trained describer details the action, set, props and costumes seen on stage for the benefit of audience members, interpreting visual elements that may be important to someone who cannot see them. The describer begins pre-show notes 15-20 minutes prior to curtain. Patrons can pick up a wireless headset from Guest Services in the Grand Lobby near the elevator.

*All assistive devices are available on a first-come, first-served basis. To check out a device, patrons must leave a drivers license, state identification card or major credit card with the Guest Services staff.

Byham Theater

wheelchair icon  blind/low vision icon  listening icon

  • Wheelchairs are available for transition from the entrance to your seat location.
  • Wheelchair locations are available on the Main Floor only.
  • Wheelchair locations are available for purchase by phone, at the box office or online. When purchasing by phone or at the box office, please notify the ticket service representative at the time of purchase that a wheelchair location is required. This will help us ensure that the fixed seat will be removed prior to your arrival at the theater.
  • Restroom facilities for physically challenged patrons are located in the lobby and on the lower level. An accessible family restroom is located at each level for patrons requiring the assistance of a companion.
  • Water cups are available at the bar location or in the family restrooms.
  • Elevator in lobby serves the lower level and the back of the balcony.
  • Doormen and ushers are available for assistance.
  • Guide dogs gladly accommodated. Please inquire when buying tickets.
  • Infrared Assistive Listening Devices are available free of charge in the lobby for patrons who desire amplification of the performances. Neck loops are available.  Please visit Guest Services at the top of the ramp.*
  • Audio Description - By request with a two-week notice. A trained describer details the action, set, props and costumes seen on stage for the benefit of audience members, interpreting visual elements that may be important to someone who cannot see them. The describer begins pre-show notes approximately 15 minutes prior to curtain. Please stop by Guest Services at the top of the ramp to pick up a wireless headset.*
  • Closed Captioning - By request with a two-week notice. Dialogue and song lyrics are broadcast by an operator in real time to handheld devices.* These devices are available at Guest Services at the top of the ramp.
  • Braille programs - By request with a two-week notice.

*All assistive devices are available on a first-come, restrooms basis. To check out a device, patrons must leave a drivers license, state identification card or major credit card with the Guest Services staff. 

Greer Cabaret Theater

wheelchair icon  blind/low vision icon  listening icon

  • Wheelchairs are available for transition from the entrance to your seat location.
  • Wheelchair locations are available.
  • Wheelchair locations are available for purchase by phone, at the box office or online. When purchasing by phone or at the box office, please notify the ticket service representative at the time of purchase that a wheelchair location is required.
  • All CLO Cabaret facilities are located at street level.
  • Restrooms with accessible features are located in the entrance corridor to the Cabaret.
  • Guide dogs gladly accommodated. Please inquire when buying tickets.
  • Water cups are available at the bar location.
  • Doormen and ushers are available for assistance.
  • Infrared Assistive Listening Devices are available free of charge for patrons who desire amplification of the performances. Please check with an usher upon arrival. Assistive listening devices are available on a first-come, first-served basis.
  • Braille programs - By request with a two-week notice.